Whether you are in Field Sales or Telesales, the key challenge is to creating a connection and building rapport so that your prospect/client is engaged. Key listening techniques are just as important as delivering your service or products. The Business Success Selling Strategy includes the 8 Steps of selling and a full review and training of your sales staff. This enables your Sales team to engage, connect, sell and retain with prospects/clients.
In selling, we always start with planning & preparation, part of our 8 steps to Selling.